سياسة الخصوصية

سياسة الخصوصية

At Al Qasr Real Estate Group, we are committed to protecting your privacy and ensuring a secure online experience. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website. By using the Site, you agree to the terms of this Privacy Policy. If you disagree, you must refrain from using our Site. We may modify this policy at any time, and your continued use of the Site after such modifications will indicate your acceptance of the changes.

What is Personal Information

Personal Information is information collected online that identifies the person to whom it pertains, including, but not limited to, name, address, telephone number, and email address.

What Information Do We Collect and How

We collect Personal Information on the Site when you voluntarily submit it in order to obtain certain services or information. This includes:

• Registrations for special communications, such as saving a search or sending you new listings that fit your saved search criteria.

• Requests to find a property, list your property, or connect with a sales consultant.

• Requests to contact us, receive periodic industry updates, or email a listing to a friend.

• Inquiries regarding commercial partnerships or agency representation opportunities.

We may also use your Personal Information to inform you about other services and products available through Al Qasr Real Estate Group, our affiliated companies, and marketing partners.

How Do We Use Your Personal Information?

We use your Personal Information for the following purposes:

• To provide you with the real estate services and property inquiries you request.

• To send you updates regarding services, developments, and properties that may interest you.

• To conduct customer satisfaction surveys and improve our client offerings.

What Happens If I Contact You

If you contact us, we collect your Personal Information, which is retained or assigned to an authorized real estate agent or sales consultant depending on the nature of your inquiry. If you are searching for a property or require property management support, the information is directed to the relevant department or specialist. If your inquiry requires administrative follow-up, it will be handled by our central support team.

What If I Refer a Listing to a Friend

If you choose to refer a property listing to a friend, you will be prompted to provide your friend’s name and email address. This information is used solely to generate and send the referral email, and we do not retain or store this data.

Do You Collect Non-Personal Information

Yes, we collect Non-Personal Information regarding your activity on our Site. This information cannot be used to identify you personally. Examples include:

• IP addresses

• Browser types and operating systems

• Internet Service Provider (ISP) details

• Referring and exit URLs

• Pages visited and time spent on specific property pages

We collect this data through third-party analytics vendors that compile performance and traffic reports for us.

How Do We Use Non-Personal Information

We use Non-Personal Information to:

• Customize user experience and present relevant real estate content.

• Monitor traffic, optimize platform speed, and improve navigation.

• Conduct aggregated market analysis and compile anonymous usage reports.

Do We Share Your Personal Information With Third Parties?

Yes, we reserve the right to share your Personal Information with our subsidiaries, affiliated property entities, and trusted marketing partners to deliver comprehensive real estate services. We may also disclose your Personal Information in the following circumstances:

• Service Providers: Third-party vendors providing technical support, database hosting, or web infrastructure on our behalf have access to necessary data under strict confidentiality obligations.

• Legal Requirements: When required by law, subpoena, or government authority to protect public safety, investigate suspected fraud, or enforce our legal rights.

How Is My Information Secured?

We implement industry-standard physical, electronic, and procedural safeguards to protect your personal information against unauthorized access, loss, alteration, or misuse. However, no data transmission over the Internet can be guaranteed as entirely secure, and you access and transmit information through the Site at your own risk.

How Can I Update or Correct My Personal Information?

You may update, correct, or request the deletion of your personal details or unsubscribe from marketing emails at any time by updating your user profile on the Site. Alternatively, you may submit a request directly to customer support at Al Qasr Real Estate Group via email or our primary business address.

Does Al Qasr Real Estate Group Collect Data From Children?

No, the Site is directed to an adult audience and is not intended for individuals under the age of 13. We do not knowingly collect personal data from minors.

Location of Servers and Data Transfer

The Site is hosted on secure regional servers and operates in compliance with applicable local data protection and privacy regulations. If you are accessing the Site from outside the country of operation, your Personal Information will be transferred, processed, and stored in accordance with this Privacy Policy and relevant national jurisdiction laws.

How Can I Contact You Regarding the Privacy Policy?

If you have questions, inquiries, or concerns regarding our privacy practices or this document, please contact us through the Contact Us form on our website or by post addressed to:

Al Qasr Real Estate Group

Client Relations & Legal Compliance Department

Can the Privacy Policy Change?

Yes, we reserve the right to modify or update this Privacy Policy at our discretion. Any revisions will be published directly on this page, and your continued engagement with the Site following posted updates constitutes acceptance of the modified terms.